Return & Refund Policy

Last updated: June 10, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags and packaging intact
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@pacifica.shop. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. You will receive an email notification once the refund has been processed.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to see if the refund is pending. If you are still unable to locate the refund, please reach out to us at support@pacifica.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a damaged or defective item, please contact us at support@pacifica.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@pacifica.shop. Our support team is here to assist you.